Privacy policy

Privacy Policy – The Piano Academy

Last Updated: 14 June 2026

The Piano Academy (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws in South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, contact us, or enrol in our services.

1. Information We Collect

We may collect and process the following personal information:

  • Parent/guardian and student full name
  • Contact details (phone number, email address, WhatsApp number where applicable)
  • Information submitted through online enquiry or booking forms
  • Student details such as age and learning level
  • Communication records between you and The Piano Academy
  • Payment-related information (handled securely via third-party payment providers)

We only collect information that is necessary to provide our services effectively.

2. How We Collect Information

We collect personal information when you:

  • Submit an enquiry or booking form on our website
  • Contact us via phone, email, or WhatsApp
  • Enrol a student in lessons or programs
  • Make payments for services (in-store or via Yoco)

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide customer support
  • Schedule and manage piano lessons
  • Communicate important updates regarding lessons, payments, or scheduling
  • Process payments and issue invoices or receipts
  • Improve our services and customer experience
  • Maintain internal records for administrative purposes

We do not sell, rent, or trade your personal information to any third party.

4. Payments

We use secure third-party payment processors, including Yoco, to process card payments.

We do not store full credit or debit card details on our systems. All payment transactions are handled securely by the payment provider in accordance with their own privacy and security policies.

5. Sharing of Information

We may share personal information only when necessary with:

  • Payment processors (e.g. Yoco)
  • Website hosting or form service providers
  • Communication tools used to manage bookings or enquiries
  • Legal or regulatory authorities if required by law

All third parties are required to protect your personal information.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

  • Loss or theft
  • Unauthorised access
  • Misuse or alteration
  • Disclosure without permission

While we take security seriously, no digital system is completely secure, and we cannot guarantee absolute protection.

7. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (where legally permitted)
  • Withdraw consent for certain types of communication

To exercise these rights, contact us using the details provided below.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

  • Improve website performance and user experience
  • Understand how visitors use our site
  • Support basic analytics and functionality

You may disable cookies in your browser settings, but some parts of the site may not function properly.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes or maintain business records

When no longer required, your information will be securely deleted or anonymised.

10. Children’s Privacy

Our services involve teaching minors, however all personal information is collected through and with the consent of a parent or legal guardian.

We do not knowingly collect personal data directly from children without parental involvement.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us:

The Piano Academy
Email: info@glenvistapianoacademy.co.za

Landline: 010 412 0015

South Africa